Customer Support

Yes, they are safe especially due to the production of generic drugs is carried out according to strict European and international regulations and to the highest standards in terms of safety and quality.

Yes, you can cancel the order only in case your order has not been dispatched. In that situation, we will refund your money and you will be charged only for the cancellation fee. We will not be able to cancel orders that have already been processed or shipped by us. In some cases, this can happen within 12 hours after the order has been placed.

You can buy a prescribed drug online by sending a scanned copy of your prescription to our email (info@themedicinekart.com).

Many generic drugs are manufactured outside the USA and Canada like in India and the European Union.

One of the reasons why you do not receive an email notification may be an invalid email address you entered when registering or creating an order. If you have registered with an incorrect email address you will have to repeat the registration process.

Some medicine s that are available in pharmacy that is registered as medicines or medical devices cannot be purchased due to the regulations that

You can track the order if you have a tracking number provided by the logistic company. If you do not have a tracking number, it is still possible to track your order, but it also depends on the company. You can always ask our Customer service for the name of the logistic service when placing the order.

In this case, it is very important to contact us immediately. We will send you a corrected dose of the medicine. • I completed the order, but I did not receive a confirmation by email. Why? The confirmation email that you have successfully completed the order will arrive automatically in a few seconds. If you did not receive a confirmation mail it may be due to the following reasons: – if do not receive notification emails from the site please check in your mail in Spam or Junk mailbox. – if you find in the confirmation in a Spam or Junk mailbox, try to find the „ Mark as good“ option or „Add a sender to white- list“. In this way, you will prevent the emails from our site from appearing in Spam or Junk mailbox in the future.

The minimum expiry date of delivered medicine won’t be less than 6 months which is in accordance with our standards and working policy. If you need medicine with a better or longer expiry date, you can specify this requirement by contacting our customer service.

The delivery time for receiving your medicine is approximately 10 to 14 days. Please, take into account that due to some technical circumstances the delivery time may take 30 days maximum. One of the reason is that the delivery has to pass a custom control, which can be prolonged especially because of the large number of packages, customs protocols or changed flight schedules.

Most probably you didn`t enter a password ( so-called Security code) in the last step. Although you used your online payment card before, it is possible that your bank uses Mastercard Security code and Verified by Visa protocols, which most often means that you have to use it for the other transactions. The main advantages of using MasterCard Security code and Verified by Visa for online payments are that the user has control over unauthorized use of the card. Transmission of sensitive data is done between the Bank and the user so that all payments are done with the passcode or secure code that only card user knows. – You do not have enough funds on your card. In that case, the system will refuse a transaction.

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Our customer service is always ready to reply to help you. Our team is well trained to answer all your questions and our goal is to make you happy and satisfied with our service. You can buy from our store while you are sure you have a support system that is always trying to deliver the best service for you. We have employees with excellent experience in replying to customers.

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You can find our customer service ready to help you at any time you need. Our customer service is available 24 hours all over the week to answer any question and help you with anything you need. Our primary goal is your happiness and satisfaction so you can find us ready for your help anytime you need this.

One of the advantages of Themedicinekart pharmacy is the safe and secure packing. We make our best to ensure that the orders arrive you in an excellent state without being damaged or exposed to any harmful conditions. You can make your order without worrying about the products as it is our responsibility to deliver them safely to your hand.

We provide you the chance to cancel your order and refund your money according to a trusted and security policy. You will always be safe with this trusted policy from our store you will never be cheated or obliged to get an order that you cancelled. Our secure system and trusted policy always aim to keep our customers happy and safe.

This site provides information or advice on an “as available” basis, and we explicitly disclaim any warranties, either stated or inferred, which includes but is not limited to warranties or implied merchant warranties or fitness for a specific purpose. You shall not imply any of our advice whether written or oral, either given by our affiliates, employees, agents, merchants, sponsors, licensors, or anyone related to us as a form of warranty. That our pharmacy abides by all the local legal regulations as it regards to providing quality health-care through the internet. That the pharmaceutical companies have certified services and possess pharmacists qualified to give you good pharmaceutical care.

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